SPECIALIST – DISTRICT COURT SKILL LEVEL: VWI
GENERAL STATEMENT OF DUTIES:
Performs semi-complex telephone and personal contact work with crime
victims and witnesses in court matters in order to minimize the negative effect
of the criminal justice system on victims and witnesses; supports prosecutors
in the preparation, organization and prosecution of criminal cases through a
variety of activities, including scheduling and managing victim/witness
meetings and interviews, arranging for travel, educating and referring victims
to supportive resources based on the needs of the victim or witness and the
overall needs of the criminal prosecution/investigation.
Works under the general supervision of the Victim/Witness Director and
designated lead victim witness specialist.
Work is assigned as an area of responsibility; assistance is available
in problematic areas.
EXAMPLES OF DUTIES:
Greets victims and witnesses upon
arriving at court; explains the criminal justice system, processes, procedures,
and legal terminology to victims and
witnesses; answers questions and provides information to assist them with the
process of court proceedings and procedures, e.g. shelter, safety,
transportation, compensation, therapy, and community referrals; ensures
witnesses are present for hearings and appear at the appropriate times;
accompanies victims to Court when they testify or when they are present for
other hearings; provides court tours for victims and families to increase their
awareness of the criminal justice system.
Assists prosecutors in case
preparation through education and problem solving with victims and witnesses to
ensure their cooperation and timely appearance in court; informs prosecutors of
any potential witness problems or special needs of victims or witnesses;
schedules witness appointments for prosecutors and schedules witnesses' trial
appearance within a previously defined time frame or at attorney request,
arranges transportation, food allowance, and hotel accommodations for
Works with staff to ensure all
notification of “critical stages” (pursuant to the Victim’s Rights Amendment)
is done accurately and in a timely manner; creates and maintains factual case
records; familiarizes victims with legislation affecting their rights within
the criminal justice system.
Initiates and responds to a wide
variety of in-person and telephone contacts with crime victims, police, and lay
witnesses to provide factual case-related information; communicates with
personnel from various departments, e.g.
Social Services, police agencies, probation offices, hospitals, doctor offices,
detention facilities and schools, to support particular needs of victims and
Monitors witness lists to ensure
cases have necessary witnesses for trials and various types of hearings; keeps
prosecutors informed of witness status and potential conflicts; electronically
prepares personal service requests to ensure the attendance of victims and witnesses;
provides basic investigative assistance to locate victims and/or witnesses
whose whereabouts are unknown. Logs and
maintains subpoena waiver cards for immediate reference.
Generates simple correspondence;
collects information for the preparation of petitions for payment of witness
expenses, makes telephone calls to a variety of agencies regarding case status
and other inquiries; reviews police reports on elder abuse cases and contacts
social services to gather necessary additional information, e.g. the status of the case, appropriate
handling of case.
Reviews new cases to determine
whether new case filings are Victim's Rights cases or have a victim that
requires notification; makes telephone calls to a variety of agencies regarding
status of case and other inquiries; reads police reports for district court
cases and contacts external agencies regarding the appropriate handling of
Downloads cases in ACTION (District Attorney Database) to
generate a variety of required correspondence; downloads subpoenas for trial;
processes and mails notification letters to victims to provide case
information; generates, mails, and receives victim impact statements from crime
REQUIRED SKILLS, KNOWLEDGE, AND
Advanced interpersonal skills;
ability to interact and communicate empathetically, clearly and
Ability to gain considerable
knowledge of: the criminal justice system, standard legal/court procedures and
relevant legal terminology, and victimization issues, e.g. sexual assault,
domestic violence, child abuse, child sex assault, at-risk victims, drug and
alcohol abuse; ability to discuss same with victims and witnesses of crimes.
Ability to gain considerable
knowledge of guidelines and statutes,
e.g. Victim's Compensation policy, Colorado Revised Statutes, Victims’
Rights enabling legislation, Child Abuse and Neglect Interagency Agreement,
bond hearings, subpoena requests, and restitution issues; ability to stay
informed and updated on changing statutes.
Ability to provide criminal justice system education, status of cases,
court support, and referral services to victims. Ability to quickly learn and internalize
information about community agencies and relevant resources.
Considerable knowledge of
standard office procedures. Ability to
become familiar with and internalize relevant forms to the specific unit and/or
assignment. Ability to operate standard
office equipment (e.g. computer, fax, copier), gain working knowledge of word
processing/database programs (e.g. Word,
Outlook, ACTION), and gain working knowledge of procedures on downloading
cases from DA database and processing notification letters for victims.
Ability to organize, prioritize,
and plan aspects of work, and handle considerable detail and volume. Ability to be persistent and persuasive, and
perform under pressure in stressful situations with courtesy and tact. Ability to organize and maintain a referral
system from E-Mail (Outlook)
regarding the status of cases and Victim/Witness policies and procedures. Ability to establish and maintain effective
working relationships with superiors, co-workers, attorneys, other law
enforcement agency personnel, and the public, including victims and witnesses,
and communicate effectively, both orally and in writing, with same.
Bachelor’s degree in victim assistance, human services, criminal justice
or closely related field AND four (4) years’ experience in crime victim
services. Comparable education and
experience that in the District Attorney’s discretion meets or exceeds the
Work in the class is characterized by the range of routine to complex
contacts and tasks necessary to ensure victim/witness timely appearance in
court while remaining sensitive and empathetic to the complex nature of the
victim/witness relationship to the crime, the justice system, and the
SCOPE OF INTERPERSONAL CONTACTS:
Work in the class involves a wide variety of semi-complex personal and
telephone contacts, some of which involve the use of persuasion and explanation
to various levels of understanding; contacts are with superiors, fellow
workers, victims, police and lay witnesses, other agencies and the general
public, and involve the giving and receiving of non-routine, non-reoccurring
Work is generally confined to a standard office environment.